Refund Policy-old

statutory right of cancellation
You have the right to cancel your order for any reason within 14 days from the date of receipt of the item. To exercise your right of cancellation, please email us at

We will cover the return shipping cost according to Parcelforce Worldwide's 48-hour service rate

Our Voluntary Return Policy

 In addition to the statutory cancellation rights described above, you may request a return within 30 days of receipt of the product if it is in an unused and undamaged condition. To return, please email

Please note that this return policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

Please note that you must return each item in the same condition as received. This means that new items must be returned unused and undamaged. Used items must not show any additional signs of use or damage.
Please note that the return shipping fee between 15-30 days after the consumer receives the goods is borne by the consumer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (typically 3 - 10 business days) for your bank or credit card company to process and post the refund.